1. What we use today
No AI system reads or answers messages sent to us. We read and reply to every email and WhatsApp message ourselves.
The AI receptionist on this website is a scripted demo with a fictional salon and fixed choices. It does not use a live AI model, send messages, book appointments or connect to any customer information.
2. Assistants we build for businesses
We build AI assistants for client businesses, for example to answer common questions, take booking requests or route enquiries on a website or WhatsApp. None is live yet. Before one goes live, the business agrees what it may do and which information it may use, and its customers are given a notice for that service.
3. How they behave
An assistant we build says that it is automated. AI can make mistakes, so it answers from information the business has approved, and anything important, such as a price, a booking or a commitment, counts only once the business’s own system or staff confirm it.
4. Reaching a person
Every assistant we build offers a way to reach a person, such as a hand-over to staff or a phone number or email, and says when someone is available. A person is not watching every conversation as it happens.
5. Limits
Assistants are limited to the tasks the business agrees. They are not an emergency service and do not give medical, legal or financial advice. Sensitive or disputed matters are passed to a person.
6. Information and providers
An assistant may send messages and approved business information to providers such as a messaging service, a web host, an AI model provider or a calendar. The notice for each service names those providers and says how long conversations are kept. Please avoid sharing sensitive information with any automated assistant. See our Privacy Policy.
7. What client businesses agree to
A client business is responsible for having the right to use its customers’ information, telling its customers about the assistant, keeping the assistant’s information accurate and providing the hand-over to a person. Each client agreement sets out who does what.
8. Contact
To discuss an assistant or report a misleading answer, email fowdarvd06@gmail.com or message us on WhatsApp at +230 5774 6923. For personal information, see the privacy contact.